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Home>Return Material Authorization

RMA (Return Material Authorization) REQUEST FORM

No work on repairs can be started until full payment is received. Any units submitted for repair and not paid for 30 days after submission will become the property of PTEK��

*Denotes Required Information

Name
Company
Address
This is where we will ship the repaired unit to (no PO Boxes)
City
State
(2 character abbreviation)

Zip Code*

Phone

FAX��

E-Mail*
Product*
Serial Number*
Insurance Value We should use to return the repair to you?*
All packages are insured by UPS for $100 at no cost if that is OK enter $100
Insurance Charges ��
$100.01 - $300 $15 minimum
$300.01 - $50,000 $15 + $0.40 per $100 of value

Fault reported or special instructions
For example, how do you want this shipped back to you if not by��UPS ground (our default)?


Characters Left

Please note in warranty returns with no fault will be charged $300 ($1250 1kW and over) service fee plus return shipping. Standard repair costs will apply for out of warranty repairs. You will be charged a fixed fee (see repairs price list) for out of warranty repairs. No repair work or diagnosis of fault(s) will start until this fee is paid.
I have read and agree to the above terms and those on our terms and conditions page



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