Thank you for choosing PTEK for your FM transmitter needs. Whether your unit is in warranty or not, we want to give you the very best assistance in maintaining it in full working order. Please read below for further instructions for customer support options.

Product Returns For Repair

In order to return your product to be serviced, please fill out an RMA. You will need your RMA Number (Return Material Authorization). Items must be returned within 14 days of RMA being issued.

Contact us when returning units with serial numbers less than 13000.

Phone or Online Customer Support

Phone 1-888-889-2958

Steps for Shipping

1. Repack transmitter carefully and in original manufacturer’s box or equivalent packaging.
2. Remove power supplies from FM Series, unless they are suspected to be faulty, then ship power supplies carefully in separate box.

Additional Information

  • We will make contact with you within 48 hours of receiving your equipment.
  • All repairs are shipped back to you as soon as possible. You should receive your equipment within 7-10 business days from the ship date.
  • Units returned with no faults found will be charged a service fee of either $300 for equipment 150-500 watts and $1,250 for 1,000+ watts plus all shipping costs.
  • Standard repair costs apply for out of warranty repairs.
  • Repairs are warranted for 90 days.
  • You can check the progress of your RMA by visiting the RMA Progress.
  • View our complete terms and warranty.
  • We will make every effort to repair all PTEK manufactured equipment. However, we do not maintain parts inventory for some of the older equipment and as such if we do not have the failed part(s) a unit may not be repairable.
  • All non-warranty repairs  will be completed on a time and materials basis, after authorization (either verbal or written) of estimated repair costs by customer.

If you cannot find what you need here, don’t hesitate to call our service department @ 1-888-889-2958.

Please Note:
Payment is required before we can start work
Do not send returns via USPS Mail

Please send returns to:

FM Broadcast Customer Service:
111 N. Vista Rd., Suite 3E
Spokane Valley, WA. 99212

Please see your RMA for return instructions; Do not return accessories, cables or handbooks.

When returning a FM Series transmitter or power amplifier, please do not return the Power Supplies. Thank you.